The paper entitled ‘Home-Tutoring Services Assisted with Technology: Investigating the Role of Artificial Intelligence Using a Randomized Field Experiment’ develop a conceptual framework and investigate whether and to what extent providing AI assistance to service employees improves service outcomes. The authors find that some tutors may not utilize AI assistance (i.e., AI aversion), and factors associated with unforeseen barriers to usage (i.e., technology overload) can moderate its impact on outcomes.