회사명 : 유한회사 클룩트래블테크놀러지
직무: Merchant Success Associate (Full Remote) 채용
Responsible for merchant and product onboarding procedures as well as collecting merchant information and product details, conducting follow up calls, and training about the Klook system
Ensure the quality of products in terms of content, feature, pricing, inventory, customer reviews, and maintain a market leading position at all times
Support the Business Development Manager to promote sales and product distribution
Educate merchants on the self-service features available on the Klook system
Conduct test bookings and review/improve product contents to ensure a smooth customer journey
Responsible for communicating with various internal teams including but not limited to the Customer Experience team and Settlement team to handle inquiries from customers, merchants and B2B partners
Handle ad-hoc projects and issues assigned by the supervisor
This role will be full remote job
1 year of experience in Account Management/ client servicing in a B2B environment is preferred (relevant internship experience will be considered)
Experience in e-Commerce and/or travel industry is a plus
Fluency in English and Korean (Mandarin Chinese is a plus)
Excellent attention to detail
Prompt, organised and meticulously motivated to improve product experience with Klook
Quality focused: always striving to give your best in what you do, willing to learn and open to feedback
Customer-first attitude
Globally-minded and comfortable working with people from different cultural backgrounds
Quality writing skills are a plus
Available for relocation to Taiwan after 1 year of employment
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